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SUMMARY DESCRIPTION: Performs a variety of duties related to general servicing of aircraft, crews and passengers, and baggage/cargo. Reports directly to the on-duty line service supervisor. ESSENTIAL FUNCTIONS: • Promote and maintain a positive image of McClellan Jet Services at all times to all personnel, members, volunteers, vendors and the community. • Ensure that all McClellan Jet Services security procedures are followed in accordance with the McClellan Jet Services Security and Safety Training Policies and Procedures. • Responsible for greeting, parking, towing, wing walking, moving and marshalling aircraft arriving or departing the ramp area. • Safely operate fuel trucks, tugs, forklifts and service vehicles. Report any unsafe, broken equipment to your supervisor. • Responsible for fuel delivery ensuring the correct fuel type is delivered and quantity is as requested. • Supply oil, nitrogen, and oxygen services for aircraft. • Provide service by loading and unloading of baggage/cargo to/from aircraft. • Perform aircraft services such as disposing of lavatory waste and servicing potable water. • Furnish ground service functions such as providing electrical power and operating the air start cart. • Light aircraft cleaning. • Responsible for general cleanliness of hangars, equipment, ramp areas, and customer areas. • Properly dispose of waste fuels and oils. • Other duties as assigned. JOB SPECIFICATIONS: • Language Skills - Ability to read, comprehend and explain documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Effectively communicate verbally, in writing and in English. • Mathematical Skills - Ability to calculate figures and amounts such as discounts, percentages, area and volume. Ability to apply concepts of basic math. • Physical Demands - the physical demands described here are representative of those that must be met by an employee to successfully perform the overall duties and responsibilities of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the overall duties and responsibilities. o While performing the duties of this job, the employee is regularly required to stand or walk. The employee frequently will be required to use their hands to handle and feel or to reach with hands and arms, climb or balance, stoop, kneel, crouch, sit or crawl. The employee must regularly lift and or move up to 70 pounds. • Work Environment - While performing the duties of this job, the employee will frequently be exposed to wet and or humid conditions, moving mechanical parts, extreme cold, extreme heat. • Certificates/Licenses; Valid California Drivers License. Statements included in this job description are intended to reflect in general the duties and responsibilities of this classification and are not to be interpreted as being all-inclusive.

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SUMMARY DESCRIPTION: Ensures that all customers are provided with courteous, efficient, and professional service. Responsible for administration of sales, cleanliness of the FBO terminal facility and delivery of concierge services. Reports directly to the customer service manager. ESSENTIAL FUNCTIONS: Provide the following hospitality services; hotel reservations, rental car reservations, catering and concierge services. • Greeting Customers: Always meet the customer at the counter. Anticipate the customer’s needs. If you are the only one there and you are tied up, please acknowledge the customer and let them know you will be with them right away. Attempt to solve the customer concerns and issues in a professional manner. Report customer complaints immediately to a line supervisor or customer service manager. • Customer Requests: Coordinate with Line Supervisors notifying them of customer requests for aircraft services and arriving aircraft. This must be done in a timely manner. Please don’t hesitate to notify or record the times for requested services. This to be done immediately, no exceptions. Be certain all radio dispatch equipment is in proper working condition. Maintain all logs in a timely manner. Please don’t allow a buildup of information to process at a later time. • Processing Payment for Service: This is to be done upon completion of services and information given to the CSR by the line techs. This must be done immediately, do not delay. Do not allow a buildup of information to process at a later time. • Rental Cars: Ensure that rental cars are in good condition before the customer arrives. This includes completing a vehicle inspection sheet for all Hertz cars. Pull cars through the gate and coordinate with line service on which car goes to which aircraft and whether or not it needs to be signed for. Process all rental car transactions in a timely manner. Make sure that the correct date and time is noted for returns. If there are any issues, notify the rental car company as soon as practical and give a complete pass down to the next shift. • Entire Customer area presentation, although MJS has a janitorial service, it is the responsibility of the CSR for keeping the customer areas inside the FBO in a clean and orderly fashion at all times. This will require constant vigilance, surveying the areas. o These areas are to be kept in a very high state of cleanliness and order, no exceptions. • CSR workstation • Straightening up and restocking toiletries in men’s/women’s restrooms. • Coffee and condiments • Be certain fresh coffee is available at all times. • Be certain there is an adequate supply of coffee condiments available at all times. • Pilots lounge computer • Be certain the computer is functioning properly. • Be certain the printer has an adequate supply of paper and ink. • Pilots lounge weather computer is functioning properly. o During slow business hours (usually on graveyard shifts) spot cleaning of the carpets should be done. Be certain any customer convenience issues are reported to a line supervisor or manager immediately. • Telephone and radio communications with customers, all CSR’s are responsible for maintaining and monitoring the UNICOM/ARINC frequencies and telephones. Respond to customer calls quickly and efficiently. Be sure equipment is in proper working order. If there is a problem, please report it immediately to a line supervisor or manager. Be certain all telephone messages are retrieved in a timely manner and get as much information as possible. Retrieve all voicemails once the notification light is noticed. Leave a written message for the intended recipient and save the message if needed. If the message is urgent, please notify a line supervisor or manager. • Access doors and gates, monitor and control access to ramp areas. Provide timely access to customers requiring access to the controlled areas. If a door or gate is not properly working notify the property manager or a line service supervisor. • Report all emergencies immediately to a line supervisor or manager. If an emergency is life threatening call 911 immediately. Be familiar with the types of emergencies that can occur. Be certain you understand procedures for handling the reporting of emergencies if directed by a line supervisor or manager. Shifts Day 6:00AM-2:30PM Swing 2:00PM-10:30PM Mid 8:30AM-5:00PM Grave 10:00PM-6:00AM Statements included in this job description are intended to reflect in general the duties and responsibilities of this classification and are not to be interpreted as being all-inclusive. Job Type: Full-time or Part-time Salary: $17.00 to $17.50/hour Based on Experience Experience: • customer service: 1 year (Required) • Aviation: 1 year (Preferred) Work environment: • Front desk Communication method(s) used: • Email • Phone • In person

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General Responsibilities: The Property Maintenance Coordinator is responsible for day-to day management of the property maintenance work order system to include administering the service request and work order lifecycle, certificates of insurance, and preventative maintenance operations, and other related administrative tasks. The Property Maintenance Coordinator will develop strong working relationships with tenants, vendors, and LDK team members, and in-depth knowledge of our systems and properties. Specific Duties: • Receive service call requests, enter and dispatch through the property maintenance work order software (MRI Workspeed), and follow-up to ensure timely and satisfactory completion. • Monitor, maintain, and update tenant and property information within MRI Workspeed • Prepare monthly reports for Property Managers and executives on status of maintenance work orders • Assist with coordination of building access for scheduled vendor maintenance • Track, collect, review, and enter Certificates of Insurance in MRI Workspeed • Program preventative maintenance activities in MRI Workspeed • Assist in obtaining bid proposals • Promote and foster positive relationships with tenants and vendors through superior service and responsiveness • Assist with maintaining online property files • Distribute keys to vendors and maintain key log • Other administrative support tasks as may be directed, Qualifications: • 2 years commercial real estate experience • Prior experience managing and dispatching maintenance service requests • Prior experience using real estate work order management software such as MRI Workspeed, Angus, or Building Engines preferred • Familiarity with commercial lease agreements and lease administration • Ability to manage workload arriving from a variety of stakeholders • Proficiency in Microsoft Office Suite • Possess excellent verbal and written communication skills, enjoy speaking on the telephone • High school diploma/GED equivalent; Bachelor’s Degree preferred • Passion for working in a highly collaborative team-oriented environment in commercial real estate. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. • Must be able to lift up to 15 pounds at times. Benefits: Our benefits package is one of the best in the business: Medical, Dental, 401K, Disability, and Life insurance, plus vacation, sick leave, tuition reimbursement, year-round company-sponsored events activities and more! LDKV Management, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Job Type: Full-time Status: Non-Exempt/Hourly Pay: $23.00 - $26.50 per hour depending on experience Schedule: 8-hour shift Monday-Friday with hybrid schedule available, no travel required.

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The FBO Operations Manager is responsible for day-to-day overall management of the FBO line services and customer service including the fuel farm, inventories, facilities and equipment, and contributes to marketing, sales, and customer service relationships while maintaining and overseeing compliance and adherence to MJS policies and procedures and safety standards for the department’s staff and our clients and guests. Essential Functions: • Plans, directs, and coordinates activities concerned with the FBO operations in accordance with MJS, governmental, and environmental agencies policies and regulations. • Management training and development of department personnel, securing the required number of staff and ensuring the required level of qualifications and experience. • Coordination with management, other departments, manufacturers, vendors and customers in matters of overriding importance. • Ensuring that all tasks are carried out in accordance with MJS procedures, process specifications, technical requirements, manufacturer requirements, aviation rules, and every other applicable or accepted requirement of an authorized body. • Supports the development of pricing schedules and rates for any relevant ground handling services provided. • Participates in negotiations with commercial partners and third-party service providers, where and as necessary • Supports existing relationships with customers, vendors, and suppliers and establishes new relationships accordingly. • Manages and oversees the operation and maintenance of Ground Support Equipment, including specification of new equipment when necessary. • Responsibility for managing and operating the department within budget and performance expectations. • Enhances and reinforces training programs to ensure that a high and continuing level of safe operations, customer service and line service is maintained. • Communicates changes or additions to company or departmental policies to the staff. • Motivates and encourages all staff to provide the highest safety and service levels. • Assumes additional responsibilities and delegates responsibilities to qualified personnel, as necessary. • Any other miscellaneous duties as assigned. Skills and Abilities: • Ability to coordinate various departments and staff to ensure efficiency and safety in all areas. • Excellent communication skills. • Expertise in aviation and business management. • Excellent attention to detail with commitment to accuracy. • Interpersonal skills with an emphasis on strong communication skills in both oral and written form. • Must be able to accommodate a flexible work schedule which may include working overtime, nights, weekends, holidays, and be on-call as required. • With company cell phone and iPad candidate must be able to make themselves available via technology connections from their home • Assist with Airfield Management • Able to communicate and work with military personnel. • Must be able to travel regionally 15% Supervisory Responsibilities: Responsible for managing and overseeing the performance of all quality control functions, safety training and standards, managers and supervisors, line service and customer service staff and facilities and equipment maintenance personnel, contractors, and vendors. Conducts performance evaluations for direct reports and facilitates discipline and termination of employees as needed in accordance with policy. Qualifications: • High School diploma or GED certificate • Bachelor’s degree in related field, or equivalent combination of training and experience • Former Military desirable • Valid California state driver’s license and required. • Meet the Company’s operational and safety training requirements. • Minimum five (5) years of progressive experience in FBO Management or the equivalent in an aviation related field • Demonstrated ramp operation and management capability. • Fuel Farm management • Working knowledge of ATA 103 and NFPA 407 • Aptitude in supervising and developing staff. • Consistently demonstrated good organizational and leadership skills • Proficiency in Microsoft Office applications including Word, Excel, and Outlook with the ability to learn new software and systems as required. • Customer relations skills required. • Ability to act under pressure and be adaptable to change on a constant basis. • Must pass all conducted drug/alcohol screens, background and security checks and prove eligibility for employment in the United States Physical Requirements: • Ability to drive to conferences, offsite meetings and meet with suppliers. • Must be able to lift up to 50 pounds. • Possible exposure to hazardous noise levels, chemicals, fumes, and equipment. • Outside work in all types of weather conditions. • Ability to see and hear clearly. • Ability to sit, stand, bend, twist, climb, push, pull and walk for extended periods. • Ability to operate motor vehicles and ground support equipment such as trucks, vans, tugs, and cars. Benefits: Our benefits package is one of the best in the business: Medical, Dental, Health Savings Account, Disability, 401(k) with matching program, and Life insurance, plus vacation, sick leave, tuition reimbursement, year-round company-sponsored events activities and more! McClellan Jet Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Job Type: Full-time Status: Exempt/Salary Pay: $85,000-150,000 depending on experience Schedule: Monday – Friday with weekend availability. Reporting to: Executive Vice President